Question 1

How fast could I open a project?

Accepted Answer

Each project is opened within minutes of receiving scans of the agreements.

Question 2

Do you offer the technical support?

Accepted Answer

Each client receives a dedicated project supervisor who can be contacted by e-mail and by phone. Depending on the version of the system, support is possible even 24/7.

Question 3

Can I get  the trial version of VDR SECUDO?

Accepted Answer

Each potential customer can use the free, test version of the VDR SECUDO.

Question 4

Can I give users read-only access to the file in VDR?

Accepted Answer

Yes of course. Virtual Data Room SECUDO has advanced file permissions: download original, download PDF, print file, download encrypted PDF, view file, SPY VIEW, no access to files.

Question 5

Is it possible to upload a complete document structure to the system?

Accepted Answer

Yes, our system permits the upload of a complete document structure utilizing the drag-and-drop feature, ensuring seamless organization and efficient management of your files.

Question 6

Does the system automatically indexes documents?

Accepted Answer

The system automatically assigns indexes to documents, but you can turn them off.

Question 7

What document formats can be uploaded to the system?

Accepted Answer

Virtual Data Room SECUDO supports about 40 different file formats, e.g. PDF, XLS, XLSX, XLTX, XLSM, CSV, ODS, DOC, DOCX, RTF, TXT, ODT, PPT, PPTX, GIF, JPEG, PNG, VSD, DWG , XPS, XPS.

Question 8

Is the system available globally?

Accepted Answer

VDR SECUDO is available globally. Availability (SLA) is 99.95%.

Question 9

In how many languages is the system available?

Accepted Answer

The system is available in five languages: Polish, English, Czech, French, and German, catering to a diverse user base and ensuring accessibility.

Question 10

Is it possible to grant temporary access to the VDR?

Accepted Answer

Yes, temporary access to the system can be granted until a specified date. Additionally, each user can be activated or deactivated at any time, providing flexible access control.

Question 11

Can I upload more than 1 GB of documents in the START version?

Accepted Answer

Yes, you can.The system does’t limit the number of uploaded documents.

Question 12

Are documents watermarked in the system?

Accepted Answer

Yes, each document uploaded to the system is automatically and dynamically watermarked, ensuring the highest level of security and traceability.

Question 13

Does the system have two-factor authentication?

Accepted Answer

Yes, any project administrator can enable 2FA.

Question 14

Is it necessary to download additional plugins?

Accepted Answer

You don’t need to download any additional plugins.

Question 15

Is it possible to receive notifications about new documents?

Accepted Answer

Yes, each user can receive email notifications regarding new documents in the system as well as new questions in the Q&A section, ensuring they stay informed and up-to-date.

FAQ